Comparison
Kwazi vs Jetpack CRM
Jetpack CRM is a WordPress CRM plugin by Automattic with a free core and paid extension bundles. Kwazi is also a free WordPress plugin, and adds online booking to the CRM and forms. In both cases your client data stays in your own WordPress database.
Facts about Jetpack CRM checked on 27 October 2026. Sources below the table.
Kwazi and Jetpack CRM side by side
| Feature | Kwazi | Jetpack CRM |
|---|---|---|
| Price | Free plugin. Paid add-ons are optional. | Free core; Freelancer $11 and Entrepreneur $17 per month, billed yearly. |
| Clients | ||
| Contact record with notes and history | Included | Included |
| Organizations | Included | Included |
| Tags, statuses and your own fields | Included | Included |
| Import and export with Excel or CSV | Included | Included |
| Forms | ||
| Form builder | Included | Not available3 fixed lead form styles |
| Answers land in your contact list | Included | Included |
| Online booking | ||
| Online booking of services | Included | Not available |
| Bookings for your whole team | Included | Not available |
| Working hours and days off per person | Included | Not available |
| Confirmation and reminder emails | Included | Not available |
| Clients cancel or move it themselves | Included | Not available |
| Data, team and connections | ||
| Data on your own website | Included | Included |
| Roles and permissions | Included | Not availableFixed predefined roles only |
| REST API and webhooks | Included | Not availableREST API only; no webhooks |
| Zapier and Make | Included | Paid optionEntrepreneur bundle, invite-only |
| AI assistants (MCP) | Included | Not available |
✓ included in the free version · Paid option: needs a paid plan, version or add-on · ✗ not available
Sources: jetpackcrm.com/pricing, WordPress.org plugin page, Jetpack CRM features, Jetpack CRM knowledge base. Checked on 27 October 2026. Prices excluding VAT.
When Jetpack CRM fits better
You mainly need quotes, invoices, online payments and a client portal, or you want ready-made extensions for email campaigns, automations, sales dashboards and many form and payment tools.
When Kwazi fits better
You want clients to book appointments on your website, with reminders and a link to cancel or move, together with your contacts and forms in one free plugin.
Questions about Kwazi and Jetpack CRM
Is Kwazi a free alternative to Jetpack CRM?
Both have a free WordPress plugin. Jetpack CRM focuses on contacts, quotes and invoices, with paid extensions per site. Kwazi Free combines a CRM, forms and online booking, for your whole team. Which one fits depends on whether you need invoicing or online booking.
Where is my data stored?
With both plugins, your data is stored in your own WordPress database. Neither stores your client files on an outside service by default.
Can clients book appointments with Jetpack CRM?
According to the Jetpack CRM FAQ, it does not include booking or appointment scheduling. It has a task calendar for your team. Kwazi Free includes online booking with services, several team members, working hours and time off.
Bookings, clients and forms on your own website
Kwazi Free gives you online booking, a CRM and forms in one plugin.
